If you are getting synchronization errors when synchronizing your BlackBerry via the cradle, you may find that creating a separate Outlook profile for use with your BlackBerry solves the problem.
Create the new Outlook profile
- Take your BlackBerry out of the cradle.
- From the
Start
menu, selectControl Panel
(orSettings
and thenControl Panel
).
- Double-click the
Mail
icon. ClickShow Profiles
, and then clickAdd...
.
- In the
New Profile
dialog box, in the "Profile Name" field, typeblackberry
and clickOK
.
- Select
Add a new email account
, and clickNext
. Then selectMicrosoft Exchange Server
, and clickNext
.
- In the "Microsoft Exchange Server" field, type
ads.iu.edu
. UncheckUse Cached Exchange Mode
.
- In the "User Name" field, type your username and click
Check Name
to verify the account name.
- Click
More Settings...
, and choose theSecurity
tab.
- In the "Logon network security" field, choose
Kerberos/NTLM Password Authentication
(Outlook 2003) orPassword Authentication (NTLM)
(earlier versions of Outlook). If you wish to be prompted for credentials every time Desktop Manager launches, checkAlways prompt for user name and password
.
- Click
OK
, thenNext
, thenFinish
, and finallyOK
again.
Configure BlackBerry Desktop Manager to use the profile
Now that you have added the "blackberry" profile, you will need to configure BlackBerry Desktop Manager to use it:
- Open BlackBerry Desktop Manager, double-click
Redirector Settings
, and click theAdvanced
tab.
- Click
Profile Settings...
. Next to "Always use this profile:", select theblackberry
profile you created. ClickOK
.
- A warning will appear stating that you must restart Desktop Manager for changes to take effect. Click
OK
, and then close and restart Desktop Manager.
- Double-click
Intellisync
, and clickConfigure PIM...
. Verify that the Calendar is set toBlackBerry Wireless Sync
.
- For each component (Addressbook, MemoPad, Tasks), click
Choose...
. This opens theChoose Translator
dialog box.
- Under "Available Translators", make sure
Microsoft Outlook
is selected. Then clickOptions...
, and verify thatblackberry
is selected as the user profile. If not, select it. Then clickOK
.
- In the
Choose Translator
dialog box, clickBrowse...
and verify that the appropriate mailbox folder is selected:
- For the BlackBerry Addressbook, select the Outlook
Contacts
folder. - For the BlackBerry MemoPad, select the Outlook
Notes
folder. - For BlackBerry Tasks, select the Outlook
Tasks
folder.
If you cannot navigate the folder list in the upper window, highlight the folder in the lower "Selected Folder(s):" area and clickRemove
. This should refresh the upper window and allow you to navigate to the proper folder.
- For the BlackBerry Addressbook, select the Outlook
- Cradle your device, and initiate a synchronization. Verify that the data have been synced and that no new warnings are logged. To check your sync log, in the Intellisync application, click
View log
.
http://kb.iu.edu/data/anis.html
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